Delivery Information

Crown Tiles is committed to offering you the best value for money on all our products, but more importantly the best possible service.

Our fast and secure delivery service is available all across the UK. Two options are available, either next working day (If ordered before 12pm) or on an Economy service which will be delivered within 2-3 days of placing your order. Deliveries are usually made between 8.00am and 18.00pm Monday to Friday, unless specified otherwise.Saturday deliveries are subject of an additional delivery charge. (see below)

Most deliveries arrive on large lorries with a tail-lift (and a pump truck) therefore it is important to inform us about any access restrictions at the chosen delivery address. E.g: narrow roads to which we will then inform our warehouse that a smaller vehicle may be needed due to restricted access. We would also like to be informed if there are any obstructions. E.g: steps, lifts, uneven or gravel paths/driveways. All palletised orders are **KERBSIDE** only. Whilst every effort will be made to deliver your order to the closest, safest location the goods will need to be signed for. We will not leave any palletised orders without a signature, this is down to the delivery drivers discretion. If the driver is not happy with the location that the pallet is being left, it will then be taken back to the delivery depot.

Orders and tile samples are delivered to UK Mainland addresses only and all delivery prices are fixed.

Goods can only be dispatched Monday - Friday. Orders placed over the weekend will be dispatched on Monday on your desired delivery service.

Delivery OptionsDelivery TimeDelivery CostAdditional Information
Next Day Delivery This is a Next Day service on orders placed before 12pm. The delivery is based on a Monday to Friday delivery. you have ordered after 12pm it will be delivered the next following next day. Prices can vary on delivery post code, you can calculate the price at the checkout page Next Day Delivery is between 8am - 6pm on the day selected.
Time AM/PM Delivery This could be a next day or economy Monday to Friday, on all orders placed before 12pm.

£14.00 on orders over and under £250.00, on Next Day and Economy Deliveries

You can choose a delivery date Monday to Friday, AM between 8 - 12pm and PM between 12pm - 6pm.

A 2hr timeslot is available at an extra cost. Call for price availability.

Saturday Delivery Orders placed before 12pm on Friday will be delivered on the up coming Saturday. £65.00 on orders over £250.00 and below. You can  choose a Saturday Delivery which is between 8 - 6pm. Let us know if you prefer AM/PM in the additional information box at the end of the order.
Sample Service Generally all samples are sent out on a next day delivery, but always allow upto 2 working days if orders before 12pm. Free Delivery on all samples orders You can order upto 4 free samples at one time which will be delivered via Royal Mail. Any larger samples will be delivered via a courier service and may need a signature.
Collections We accept returns within 14 days of your delivery. However, any returns would have to be arranged by yourselves. Unfortunately we do not have the means to arrange collections. Once we receive any full boxes back to Crown Tiles, in a resaleable condition we can refund within 7 working days of Crown Tiles receiving your goods.
Economy Delivery The Economy option is slightly cheaper than the next day delivery. Your order will typically be with you within 3 working day, but this depends on what date you select on the calender. Deliveries will be made between 8am and 6pm, Monday-Friday. Order under £250 there will be a standard charge of £30, to UK mainland post codes, futher post codes will be quotable. Economy Delivery is between 8am - 6pm on the day selected, and will be Kerbside and will need a signature.

Pallet deliveries watch our video to find out more.


Damages on Delivery

Please check your order for any visible damages before signing for it. If you feel there are damages please sign as DAMAGED and then inform us at Crown Tiles within 48hours with the total quantity including pictures. After 48hours Crown Tiles will not take responsibility for any damages.

Please Note: The delivery prices listed below are NOT valid for some postal areas. These postcodes are as follows;

AB, IV, HS, KW, ZE, PH, PA20+, DD, PO30-PO41, JE, GY, IM, BT.


If you need a quotation for delivery to one of the aforementioned postcodes, please contact us and we can supply you with delivery costs.

0800 156 0756 or email the sale team


Re-Delivery Charges - Once a delivery date has been arranged either though the website or with a member of our sales team, you will have to ensure that someone will be there to sign for the order as it cannot be left unattended and without a signature. If you are not there on the date that was arranged, the delivery depot may charge re-delivery. We will contact the delivery depot on your behalf to see what the cost will be.

The New Simple Way to Buy Tiles Online - Direct to Your Door